Shopify dispatch updates by WhatsApp

Before we connect it.

Where this is useful

Useful for shops that send most orders through Royal Mail and answer a steady stream of delivery questions by email. A sensible first version sends the dispatch message only, then adds the delivery-day reminder once the tracking data has proved reliable.

What we need to connect

1. 01Shopify orders with customer contact details and their recorded messaging consent.
2. 02Royal Mail Click & Drop labels and tracking numbers linked to those orders.
3. 03A WhatsApp Business account with approved message templates, plus an email fallback.

What needs careful handling

WhatsApp requires a customer’s opt-in, and messages a business starts generally use pre-approved templates, so the wording needs planning in advance. Split shipments need one message per parcel, not one per order. Tracking can lag behind the parcel itself, so the reminder should describe an expected day rather than make a promise.

Questions people ask.